Mumbai, 19 December 2014. SBI, which is the premier bank of India, in a bid to make its customers more tech savvy, has announced opening up of Tech Learning Centers. These centers will enable customers to learn the latest technologies that they can use to avail online services by SBI. The scheme of TLCs for the customers was launched today by Mr. H R Khan, who is the Deputy Governor of the RBI. There will be 385 such centers located in different parts of the country. Employees of the bank will demonstrate these features in front of the customers in these centers. Customers of the bank will learn and later use these technologies. These interactive classes will be conducted for nearly 15000 customers in the first phase of this program. The classes for the customers will be held on every 3rd Friday of a month in the evening between 4PM and 6PM. This new initiative will complement the measures already taken by the bank to educate its customers through traditional means such as brochures, bank’s official website, and through customer care helpline.
Chairperson feels these centers would help customers and also ease pressure on branches
Shrimati Arundhati Bhattacharya, Chairperson of SBI, speaking on the introduction of these TLCs, said, “Although there is significant growth in transactions through alternate channels of banking, it was felt that many customers still visit branches for their routine transactions because they feel electronic channels are complex or risky. In the TLC session of about 60-90 minutes, customers will be explained features of various alternate channels, shown live demos and will also be told about the security aspects of each channel”.
She revealed the new plans of the bank
She informed the gathering present at the function that State Bank of India has always endeavored to pass on the latest technology based features to its customers. She disclosed that SBI is planning to establish cash-re-cyclers all over the country. These recyclers will be 40000 in number and help the customers to not only withdraw but also deposit money. These new instruments will add to the tally of already present ATMs, CDMs, and recyclers. The bank is also installing 2500 Swayam, kiosks where customers will be able to print their passbooks. This is being done to ease the burden on banks with very high frequency of customers.
SBI branches today have Green Channel Counter. All internet banking features and mobile apps of the bank are constantly upgraded to provide value added services to the customers. Today, SBI is leading all banks in India in terms of e-banking and its excellent payment gateway system. Its services are customer friendly which is reflected in the fact that over 4 crore financial transactions take place using SBI’s internet banking facility.
The new mobile app of SBI has become a huge hit
SBI launched ‘State Bank Anywhere’ app in March 2014. This app can be downloaded in smartphones to avail the services of SBI from anywhere. This app has become a huge hit among the customers particularly its feature called mPassBook. On this occasion, Shrimati Bhattacharya urged people to avail all the technology based latest features offered by the bank to enjoy financial transactions in totally safe and secure environment on a 24X7 basis.
Also present on the occasion was Shri H R Khan, the Deputy Governor of RBI. He said, “I am here because State Bank of India is very interested in creating awareness about electronic banking. Though human touch in customer relationship will always remain, the mode of delivery has to be increasingly these new methods of technology. It makes a lot of sense for the bank to move to these methods for the ease and convenience of the customers.”
About Sanjay Tandon
Sanjay Tandon is a graduate engineer from IIT Varanasi. He has been writing as a freelancer for many years. He loves to write on various niches. He is passionate about politics and economy and spends his free time watching news channels. He is also an expert on relationships.